Ensuring that our customers are 100% satisfied is of the utmost importance to the Photo-Accessories.com.au team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable condition.
Making a Return
If you want to return a product to us for refund or exchange, you can do so through Australia Post. Simply complete the Returns Form and put it with the returning item in an envelope, satchel or box suitable for mail or courier transport.
For returns, use this address:
Returns Department
Photo-Accessories.com.au
Baltronics Pty Ltd
Unit 4 / 2 George Place
Artarmon NSW 2064
Australia
You may take Australia Post returns to a post office or mail them directly to the above address.
Please ensure that you enclose the Returns Form with all relevant details filled out.
Refunds
Photo-Accessories.com.au can process a refund whether you are in Australia or overseas. We will:
- credit your credit card
- or provide a gift voucher which can be redeemed on any future PhotoAccessories.com.au purchase and is valid for 12 months
The amount refunded will depend on the reason for the return. If you have received:
- a damaged product or the wrong product, we will be happy to refund both the product and delivery costs
- a product that you no longer wish to purchase, only the product cost can be refunded
Exchanges
To complete an exchange, include the name, variety and cost of the new product you require on the Returns Form. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.
Returns Form
Customer Details
Name: ____________________
Company: __________________
Address: ___________________
__________________________
Suburb: ____________________
State: ____________________ Postcode: __________
Country: ____________________
Contact phone: (___) ____________________
Email address: ____________________
Product Details
Transaction number: ____________________
Order date: ____________________
Returned Item: ____________________
Reason for return: ____________________
________________________________
________________________________
What would you like us to do?
- Exchange for another item? Yes / No
- Exchange for a gift voucher? Yes / No
- Refund your credit card? Yes / No
Place the item to be returned in an envelope, satchel or box suitable for courier or mail transport along with this completed form. You can send the package via Australia Post.
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